If you specified the first and last name of a different person as the recipient when placing your order, only that person will be able to receive the item. If you specified yourself as the recipient or left the field blank, only you (the customer) will be able to receive the item. When picking up the item, you will be required to present a valid form of identification. If you have any questions or concerns, please contact our customer service center by calling 25664539 or sending an email to [email protected]
If the customer does not receive the item upon delivery and it is returned to the warehouse, the customer must cover the return shipping costs: Depending on the delivery method, a “storage fee” of 0.30 EUR per day is charged for each calendar day the item is stored in the warehouse. The customer can receive their item again after paying the return shipping costs, the “storage service” fee, and the delivery fee for the new shipment.